Once your returned goods and invoice have arrived and been checked, we will issue your refund within 7 working days.
Card payments: the refund can only be returned to you after the card company posts the month-end entry. If the charge has already been claimed from the bank, we will credit the amount back to the card you paid with, and it will appear on your next statement. You can also check with your card issuer.
Other payment methods: we will transfer the refund to the account you nominate. When you apply for the return, please also provide:

Bank: (e.g. Bank of Taiwan)
Branch: (e.g. Taipei Branch)
Account number:
Account name:

When arranging a return or exchange, and setting defective goods aside, any of the following may be treated as inspection beyond what is necessary. This can affect your right to return the item, or you may be asked to cover the loss in value:

1. The foil bag holding the tea has been opened. Tea is a food product, so please do not open the packaging (the foil bag); once it is opened and the contents are exposed to air, Teagraphy has the right to decline a return or exchange.

2. The item is no longer in as-new condition (the exterior must be free of scratches, damage, moisture and so on).

3. The packaging is incomplete (product, accessories, manufacturer's box, protective bag, accessory carton, polystyrene, enclosed documents, free gifts and so on), or there are marks or soiling that cannot be removed.

If the item you wish to return was sold as part of a promotion (for example an A+B offer or a percentage discount), it cannot be returned on its own - the whole bundle must be returned together.

We will arrange for a courier to collect from your address within 7 days (please include the invoice and note whether you want an exchange or a refund; for triplicate invoices please stamp the company invoice chop).
If collection is not convenient for you, please post the item back to Teagraphy within 7 days of notifying us, otherwise we cannot offer a return or exchange. We will process everything as soon as the item reaches us and will reimburse your return postage together with the refund (up to NT$100).

To arrange a return or exchange, please contact our LINE official account (@teagraphy) within 7 days of the day after delivery, quoting your order number (returned goods must be in their complete original packaging). If a free gift was included, it must also be returned complete - otherwise we cannot process the return or exchange. Please do not stick labels on, or write directly on, the manufacturer's packaging.
Please pack the item back into the original delivery carton. If that carton has been lost, use another box to enclose the manufacturer's packaging - again, please do not stick anything on or write on the original packaging.

Tea is a food product, so for hygiene reasons the foil packaging must remain intact. Any item returned must still be sealed in its unopened foil pack. Please do not open the foil bag: once it is opened and the contents are exposed to air, Teagraphy is unable to accept a return or exchange.

For products bought on our official website, the Consumer Protection Act gives you a seven-day inspection period from the moment you receive the goods. Note: the seven days are counted from the day after the goods arrive, and include weekends and public holidays.
The inspection period is not a trial period. If anything about the item is not to your liking once you have examined it, please do not open or use it - simply arrange a return in line with our returns policy.